Basic Qualifications:



• Must be a graduate of a bachelor's degree in industrial engineering, information technology, design or business courses, and the like; 
• Must have prior working experience (at least 3 years) on strategy, customer experience, service design, customer journey mapping, change management and other related roles 
• Candidates who are a Certified Usability Analyst or Lean Six Sigma Certified will have a strong advantage. 
• Prior training on customer journey mapping and service design principles is a plus.
• Self-directed, capable of carrying out responsibilities with minimal supervision
• Proactive in dealing with issues, and coming up with recommendations on how to resolve concerns
• Creative thinker with strong people interaction to influence towards others to deliver the goals of the department
• Excellent written and oral communication skills
• Comfortable working in an agile, fast-paced environment
• Expertise in design principles, trends, and best practices
• Solid understanding of business processes and technology solution